1. DEFINITIONS
In these conditions, the following expressions shall have the following meanings.
1.1 "the company" shall mean Right IT Services Ltd T/A Khazina Digital Signage and also where the context so permits any subcontractor for the said company. The company details are as follows:
Name & Registered Office:
Right IT Services Ltd T/A Khazina Digital Signage
Dolphin House
54 Coventry Road
Birmingham
B10 0RX
Company No. 08694529
Trading Address: Khazina Digital Signage, Dolphin House, 54 Coventry Road B10 0RX Birmingham.
1.2 "Goods" shall mean the article or thing or any of them described in the contract between the company or the buyer for the sale or supply of goods.
1.3 "The Buyer" shall mean the person, firm, or company with whom any contract to sell goods is made by the Company whether directly or indirectly through an agent or factor who is acting for or instructed by any such person firm or the company of whose actions are subsequently to the contract ratified by the actual buyer.
1.4 "Company's Premises" shall mean the premises mentioned in the Company's quotation or other contractual document or if not so mentioned shall mean the Company's works at Khazina Digital Signage, Dolphin House, 54 Coventry Road B10 0RX Birmingham.
2. GENERAL
These conditions shall be deemed to be incorporated in all contracts of the Company to sell goods and in the case of any inconsistency with any letter or quotation incorporating or referring to these conditions or any order letter or form of contract sent by the Buyer to the Company or any other communication between the Buyer and the Company whatever may be their respective dates the provisions of these conditions shall prevail unless expressly varied in writing and signed by a partner in the Company. Any concession made or latitude allowed by the Company to the Buyer shall not affect the strict rights of the Company under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and affect.
3. ORDERS
3.1 Notwithstanding that the Company may have given a detailed quotation no order shall be binding on the Company unless and until it has been acknowledged in writing by the Company.
3.2 The Company's catalogs, brochures, leaflets, or correspondences are not binding as reasonable variations may be made without notice and such Goods as varied shall be accepted as complying with the contract.
3.3 All customer orders need to be processed by the Khazina Digital Signage office prior to acceptance as a purchase order. Processing is usually completed within 24 hours of the order being received ( excluding weekends).
4. PRICES
4.1 The price payable for Goods shall unless otherwise stated by the Company in writing and agreed on its behalf be the price of the Company current at the date of dispatch and in the case of any order for delivery by installments the price payable for each installment shall be the list price of the Company current at the date of dispatch of such installment unless otherwise stated to be firm for a period.
4.2 Unless otherwise expressly stated to be firm for a period the Company's prices are subject to variation to take account of variations in wages, materials, or other costs since the date of the order. The company accordingly reserves the right to adjust the invoice price by the amount of any increase or decrease in such costs after the price is quoted and the invoice so adjusted shall be payable as if it were the original contract price.
4.3 All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.
5. ADDITIONAL COSTS
The buyer agrees to pay for any loss or extra cost incurred by the Company through the Buyer's instructions or lack of instructions or through failure or delay in taking a delivery or through any act or default on the part of the Buyer its servants, agents, or employees.
6. PATENTS
The Buyer shall indemnify the Company against all costs claims and damages incurred or threatened to arise out of any alleged infringement of patents trademarks or copyright occasioned by the manufacture or sale of the Goods made to the specification or special requirements of the Buyer.
7. PAYMENT
7.1 Payment is required in full for all orders placed online at the time of the order being placed unless the option of payment by cheque or bank transfer has been selected in which case the order cannot be processed until full payment has been received. A proforma invoice detailing our company details and the amount due will be emailed within 24 hours (excluding weekends).
7.2 If the Goods are delivered in installments the Company shall be entitled to invoice each installment as and when delivery thereof has been made and payment shall be due in respect of each installment whereof delivery has been made not withstanding non-delivery of other installments or other default on the part of the company
7.3 If upon the terms applicable to any order the price shall be payable by installments or if the Buyer has agreed to take specified quantities of Goods at specified times a default by the Buyer of the payment of any due installment or the failure to give delivery instructions in respect of any quantity of Goods outstanding shall cause the whole of the balance of the price to become due forthwith
7.4 The price of the goods shall be due in full to the Company in accordance with the terms of the contract and the Buyer shall not be entitled to exercise any set-off lien or any other similar right or claim.
7.5 The time of payment shall be of the essence of the contract.
7.6 Without prejudice to any other rights it may have the Company is entitled to charge interest 2% above the then Current Base Rate of Barclays Bank PLC on overdue payments of the price of the Goods or the price of installments thereof.
8. DELIVERY
8.1 The period for delivery shall be the period within which the Goods as intended to be despatched from the Company's premises and shall be calculated from the time of the receipt by the Company of the Buyer's offer or from the receipt of all necessary information to enable the Company to manufacture or procure the manufacture of the Goods whichever shall be later and the Buyer shall take delivery of the Goods within that time. Only a non-guaranteed estimated despatch date can be given and any failure to deliver on the intended date is never grounds for cancellation or termination of an order or a reason to withhold payment.
8.2 All times or dates given for delivery of the goods are given in good faith but without any responsibility on the part of the Company. Time of delivery shall not be of the essence of any contract nor shall the Company be under any liability for delay whether or not beyond the Company's reasonable control unless otherwise expressly agreed in writing at or before the date of the order in which case the Company's liability shall be limited to such liquidated damages as may specifically be agreed at or before that date
8.3 Where the goods are handed to a carrier for carriage to the Buyer or to United Kingdom port for export any such carrier shall be deemed an agent of the Company and not the Buyer for the purposes of sections 44,45 and 46 of the Sale of Goods Act 1979.
8.4 No liability for non-delivery partial loss or damage to the goods occurring prior to delivery or for any claim that the Goods are not in accordance with the contract will attach to the Company unless claims to that effect are notified in writing by the Buyer to the Company (and in the case of claims for non-delivery partial loss or damage with a copy to the carrier if the Company's own vehicles have not been used to deliver the goods)
(a) Within 24 hours of delivery for partial loss damage or non-compliance with the contractor
(b) Within 7 days of the date of invoice for non-delivery
8.5 In the event of a valid claim for non-delivery for partial loss damage or non-compliance with the Contract the Company undertakes at its option either to reprocess or replace the goods at its expense but shall not be under any further or other liability to any person in connection with such non-delivery partial loss damage or non-compliance.
8.6 If the Buyer shall fail to give notice in accordance with condition 8 (4) above the Goods shall be deemed to be in all respects in accordance with the contract and the Buyer shall be bound to accept and pay for the same accordingly.
8.7 If for any reasons the Buyer is unable to accept delivery of the Goods at the time when the Goods are due and ready for delivery the Company may at its sole discretion without prejudice to its other rights store the Goods at the risk of the Buyer and take all reasonable steps to safeguard and insure them at the cost of the Buyer, provided that the Buyer shall be immediately informed thereof
8.8 The Buyer shall be obliged to accept delivery at any time before the contract is determined or installment canceled.
8.9 The Company shall have the right to make delivery by installments of such quantities and at such intervals as it may decide and any express provision as to installment in the contract shall be in addition to and not in derogation of this right.
8.10 The delivery charge quoted will be for a door-to-door service only. For an additional cost, we are able to offer an extra service for larger items delivered where our courier will be happy to offer further assistance and remove any pallet(s) if required.
8.11 Our couriers frequently use heavy goods vehicles to make delivery. An additional charge may need to be applied to your order if a courier considers access to your delivery address to be limited to heavy goods vehicles.
9. RETURNS
9.1 You can cancel your orders without reason, within 24 hours of placing the order and will be refunded the amount that you have been charged.
9.2 If any order is canceled after 24 hours we will be happy to process a refund if your items have not yet been despatched.
9.3 In the event that goods have been received and the wrong component has been ordered or you are not happy with the products that you have received for any reason we will refund 100% of your order value under our 100% Satisfaction Money Back Guarantee. 1. If the customer return in 14 working days period will be fully refunded. ( This rule will not apply to any custom build items ) (Excludes Damaged goods as a result of transit, also Faulty Goods, this would be dealt with via our RMA and Technical Department to which our commercial warranty would apply.
2. Over 14 working days will be charged a 25% restocking fee.
3. Collection charges will apply accordingly.
4. A photograph of the pallet is required before collection can take place.
5. On arrival at our warehouse, an inspection will take to ascertain if there is damage to the panel or chassis, additional cost will apply if replacement parts are required.
6. Credit note to be raised against the cost of Display minus restocking fee and delivery cost.
BACs payments will be refunded by a cheque. Please read more carefully our detailed returns/refund policy at https://khazinadigital.com/policies/refund-policy
RETURNS OF BUNDLED HARDWARE & SERVICES
9.4 Mixed Contract Definition When you purchase a "Ready-to-Sell" screen from Khazina Digital, you are purchasing a mixed bundle consisting of:
9.5 The Service Fee Deduction While the initial content design is provided "Free of Charge" as part of a promotional bundle, this service has a standalone operational value of £150.00 + VAT per screen. By placing your order, you expressly request that we start this bespoke design work immediately to ensure rapid delivery.
9.6 Refund Calculation In the event that you exercise your right to return the hardware for any reason (including "change of mind" returns under the 14-day cooling-off period), the £150.00 + VAT design service fee will be deducted from your total refund. This deduction covers the bespoke labor and digital assets created specifically for your brand, which cannot be "returned" or restocked. The digital design file is yours to keep.
9.7 It is vital to obtain a proof of postage certificate when returning goods as we can't be held responsible for goods lost in transit to us.
9.8 If for any reason goods are received faulty or the wrong item has been despatched, the correct item ordered will be despatched at no extra cost as soon as possible.
9.9 Custom-made products or standard products where branding has been added cannot be returned unless they are faulty or differ substantially from the item ordered. Any decision made will be at the discretion of Khazina Digital Signage.
9.10 Khazina Digital Signage is continuously updating and improving product designs. We accept no liability for any slight changes or improvements that have been made to products detailed on our website.
9.11 No goods may be returned without an appropriate RMA number. This can be obtained by telephoning Khazina Digital Signage Customer Services on 0121 5940828
or e-mailing sales@khazinadigital.com
10. CARRIAGE
Where the Buyer requests delivery prices quoted will be based on a full load, any shortfall resulting in a difference in cost shall be charged to the Buyer's account.
11. PASSING OF THE TITLE AND RISK
11.1 From the time of delivery the Goods shall be at the risk of the Buyer who shall be solely responsible for their custody and maintenance as if it were the owner, but unless otherwise expressly agreed in writing the Goods shall remain the property of the Company until the payment due under the contract between the parties has been made in full and unconditionally or until resale of the Goods by the buyer bona fide in the ordinary course of its business and at full market price and the Buyer shall sell as principal only. Whilst the ownership of the Company continues the Buyer shall keep the Goods separate and identifiable from all other goods in its possession.
11.2 In the event of any resale by the Buyer of the Goods the beneficial entitlement of the Company shall attach to the proceeds of sale or other disposition thereof so that such proceeds or any claim, therefore, shall be assigned to the Company and until the subject to such assignment shall be held on trust for the Company by the Buyer who will stand in a strictly fiduciary capacity in respect thereof.
11.3 In the event of failure to pay the price in accordance with the contractual obligations the Company shall have the power to resell the Goods after reasonable notice such power being additional to (and not in substitution for) any other power of sale arising by operation of law or in implication or otherwise
11.4 Not later than the time of delivery of the Goods to the Buyer, the Buyer shall insure the Goods and keep the same insured while they remain the property of the Company against the loss or damage by accident, fire theft, and other risks usually covered by insurance in the type of business for which the Goods are for the time being used. The Goods shall be insured to the full replacement value thereof with some insurance company to be approved by the Company under a comprehensive policy of insurance free from all restriction or excess in the name of the Buyer bearing an endorsement recording the Company's interest and stating that no payment is to be made to the Buyer under the policy until the Company's interest has been discharged and in default of the Buyer so doing the Company may insure as aforesaid and recover the cost from the purpose of receiving monies payable under the said policy and giving a discharge, therefore. The Buyer shall punctually pay all premiums payable under the said policy and produce the receipts for such payments to the Company on demand and shall do everything necessary to maintain the said policy in full effect and not do anything whereby the said policy will or may be violated.
12. CONDITIONS AND WARRANTIES
Covers hardware failure but excludes accidental damage or user error.
Free lifetime telephone and email technical support.
14 day returns policy.
All standard product ranges come with a 3 year warranty starting from date of invoice. This excludes Electronic Shelf Label (ESL) products which come with a 2 year warranty. This also excludes all bespoke hardware which is manufactured under OEM. All bespoke products come with a strict 1 year warranty, unless extended at point of order.
Any warranty extension needs to be completed at point of order and should be clearly noted on the sales invoice.
Any suspected hardware failure should be reported to Khazina Digital first. Khazina Digital will then provide telephone and/or email technical support to determine hardware failure; hardware failure must be confirmed by Khazina Digital.
All screen sizes up to and including 55”, as well as media players, are covered by a swap-out warranty. There may be some situations (such as not having a particular model in stock) where an advanced replacement product cannot be supplied, in these cases a collection, repair and return service will be implemented. Screens larger than 55” and freestanding models (“L” and “OT” ranges only, excluding “LUHB”, “LHDS”, “TAO”, “AB” and “OAB” ranges) are covered by an on-site service.
Once hardware failure has been determined by Khazina Digital over the phone or on email the screen should be repackaged using the original packaging material and method (including bespoke pallet where necessary). At this point Khazina Digital, at their discretion, will take one of the following actions:
An advanced replacement product will be sent out by courier service. The product should be swapped-out by the customer and the faulty unit repackaged using the packaging from the replacement unit. Once confirmation has been received from the customer courier collection will be arranged by Khazina Digital, or
The faulty screen should be repackaged using the original packaging. Khazina Digital will then arrange for collection of the faulty product by a courier service. Once the product is back with Khazina Digital it will either be repaired or replaced with a comparable unit and sent back to the customer by courier.
All deliveries and collections will be at the cost of Khazina Digital.
If the product is not packaged correctly no liability will be taken by Khazina Digital if the product is damaged during transit.
If the product is returned in full working order no liability will be taken by Khazina Digital and any costs incurred will be passed on to the customer.
For on-site service the product must be in a location accessible to our technician(s) and in no circumstances would Khazina Digital staff be expected to remove screens or disassemble non-standard installations or constructions or be expected to work above ground level.
Where no genuine hardware failure has occurred a call out charge of at least £150 (+VAT) is payable for each visit.
For customised, bespoke or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.
If a CMS licence is purchased with a product this is not transferable to any other products. If a product with a valid CMS licence suffers a hardware failure during its warranty period and a replacement product is required then Khazina Digital will transfer the CMS licence in this case.
For displays intended to be installed in windows, it is advised that the panel surface should be positioned no less than 100mm away from the inner side of the window, and at least 50mm away from the wall behind the unit. However, it is highly recommended by Khazina Digital to maintain a larger gap of 200mm between the front of the display and the window, along with a distance of 70mm between the rear of the screen and the wall. This specific spacing ensures proper air circulation around the display. Failing to adhere to these guidelines may lead to issues that are considered to be caused by user damage.
This warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery or installation; integration into an enclosure or kiosk with insufficient air flow or ventilation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Khazina Digital, or which damage this product or result in service problems; incorrect electrical voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, burned-in images, mura (including backlight bleed), blackening and defective pixels within the panel manufacturers accepted tolerance.
13. DEFECTIVE GOODS
13.1 In substitution for all rights which the Buyer would or might have had but for these conditions, the Company undertakes at its discretion to credit the Buyer in full the price paid by the buyer to the Company or repair or supply free of charge at the place of delivery specified by the Buyer for the original Goods a replacement of the Goods if manufactured or processed by the Company in which a serious defect in materials or workmanship appears within three months of delivery provided in any case the Goods have been accepted and paid for and were manufactured or processed by the Company.
13.2 In the case of Goods not of the Company's manufacture the Company will pass on to the Buyer any benefits obtained under any warranty given by the Company's supplier provided that the Goods have been accepted and paid for.
13.3 In order to exercise its right under this condition the buyer shall inform the Company within seven days of the date when such defect appeared or ought reasonably to have been discoverable and shall return the defect Goods carriage paid to the Company's premises.
13.4 Nothing herein shall impose any liability upon the Company in respect of any defect in the Goods arising out of the acts omissions negligence or default of the Buyer its servants or agents including in particular but without prejudice to the generality of the foregoing any failure by the Buyer to comply with any recommendations of the Company as to storage and handling of the Goods.
13.5 Where the Goods are for delivery by installments any defect in an installment shall not be a ground for cancellation of the remainder of the installments and the Buyer shall be bound to accept delivery thereof.
13.6 Nothing herein shall have the effect of excluding or restricting the liability of the Company for death or personal injury resulting from its negligence.
14. Design Services
Khazina provide (Optional) design services for your digital signage . In this service, we provide only professional edit services for your provided images and videos. This offer does not provide concept or creative design services. The customer will provide complete design instruction. Customer is also liable to provide their own product images and videos. If customers don’t have the images or videos Khazina will generic images and videos but Khazina will not be responsible for matching these images with your product and this service may cost extra.
14.1 Major revision
Changing layout of design, theme, design split or change of products and videos are major changes. After placing your order Khazina will design fro your according to your instruction once, You are only the ( mention on your invoice) number of time allows making major changes. Once the design is complete and uploaded or provided HD videos no changes request will be accepted. After that, any minor major changes will be charged accordingly.
14.2 Minor revision
Changing of text font, font color, font size (if it's not affection the design)and menu prices, After placing your order Khazina will design fro your according to your instruction once, You are only the ( mention on your invoice) number of time allows making minor changes. Once the design is complete and uploaded or provided HD videos no changes request will be accepted. After that, any minor major changes will be charged accordingly.
14.3 Video Length
Khazina normal provides a 30 sec or 60-sec loop for their customer animation design any video length longer than 60 sec will be charged according to the given price.
14.4 When customers place orders for design services. It is necessary to send all instructions in one email.
14.5 If the designer email to the customer his/her design and the customer doesn't reply within 15 working days. That design will be considered completed. If customers wish to continue customer need to buy the new design service again.
14.6 Khazina Signage Player/ Digital Menu Board Player | Smart Menu Player
Legal Disclaimer
14.6.1 Third-Party Software Usage
Our company specializes in providing high-quality hardware for digital signage solutions. It is important to note that the software used in conjunction with our Khazina Signage Player/ Digital Menu Board Player | Smart Menu Player is developed and owned by a third-party. This software is offered free of charge.
14.6.2 No Affiliation or Endorsement
We are not affiliated with the software provider, nor do we claim any ownership or exclusive rights to the software. The use of this third-party software with our hardware does not imply any endorsement or partnership between our company and the software provider.
14.6.3 Software Availability and Support
The availability of the third-party software is dependent on its legal owner. Our company does not guarantee the continued free availability of this software. Customers are advised that future updates, modifications, or support for this software are solely the responsibility of its legal owner.
14.6.4 Limited Liability
Our company's responsibility is limited to the hardware provided. We do not provide any warranty or support for the third-party software. Users of the software should direct any inquiries, support requests, or concerns to the software's legal owner. Our company shall not be liable for any issues arising from the use, performance, or reliability of the third-party software.
14.6.5 User Responsibility
Users of our hardware and the third-party software are responsible for adhering to the terms and conditions set forth by the software's legal owner. It is the user's responsibility to ensure that their use of the software is in compliance with all applicable laws and regulations.
14.6.6 Changes to Software Availability
Our company reserves the right to change the third-party software provided with our hardware at any time without prior notice. This may be due to changes in software availability, licensing, compatibility, or other factors. Customers will be notified of any such changes as they occur.
15 NTELLECTUAL PROPERTY & CONTENT LICENSING
15.1 Ownership of Design All custom motion graphics, menu designs, and video content created by Khazina Digital remain the Intellectual Property (IP) of the Company until the hardware purchase is finalised and the returns period has expired.
15.2 License to Use Upon delivery, Khazina Digital grants the Customer a non-exclusive, perpetual license to display the created content on their screens. If the hardware is returned and the Service Fee (£150+VAT) is deducted, the Customer retains the right to use the digital file on other devices.
15.3 Customer Assets The Customer warrants that they own the rights to any logos, images, or menu text provided to Khazina Digital for the creation of content. The Customer indemnifies Khazina Digital against any claims of copyright infringement arising from materials supplied by the Customer.
16 VIRTUAL MERCHANDISER SUBSCRIPTION TERMS
16.1 Automatic Renewal The "Virtual Merchandiser" (Managed Content Service) is a subscription product.
16.2 Cancellation Policy You may cancel your subscription at any time via your account portal or by emailing support.
16.3 Renewal Reminders For Annual Plans, we will send a renewal reminder email to your registered address between 14 and 30 days before the renewal payment date.
17. BUYER'S DRAWINGS
The company shall not be liable for imperfect work caused by any inaccuracies in drawings, bills of quantities, or specifications supplied by the Buyer.
18. CONSEQUENTIAL LOSS
The company shall not be liable for any costs claims or damages or expense arising out of any fortuitous act or omission or any breach of contract or statutory duty calculated by reference to profits, income, production or accruals of loss of such profits income production or accruals or by reference to the accrual of such costs claims, damages or expenses on a time basis.
19. DEFAULT OR INSOLVENCY OF BUYER
If the buyer shall fail to accept the Goods or any instalment or part instalment thereof or shall fail to pay any sum due to the Company at the proper time or make default in or commit any breach of any other obligation or if any distress or execution shall be levied on the buyers property or assets or if the Buyer shall make or offer to make any arrangement or composition with his creditors or commit any act of bankruptcy or if any bankruptcy petition be presented against him or (if the Buyer is a Company) if any Resolution or Petition to wind up such Company shall be passed or presented or if a receiver of the whole or any part of such Company's undertaking property or assets shall be appointed, the Company in its discretion and without prejudice to any other right or claim by notice in writing determine wholly or in part any and every contract between the Company and the Buyer or may (without prejudice to the Company's right subsequently to determine the contract for the same cause should it so decide) by notice in writing suspend further deliveries of Goods until any defaults by the Buyer be remedied.
20. LIMITATION OF LIABILITY
The liability of the Company to the Buyer for any loss or damage of whatsoever nature and howsoever causes shall be limited to and in no circumstances shall exceed the sales value of the Goods
21. REPRESENTATIONS
No statement description information warranty condition or recommendation contained in any catalog price list advertisement or communication or made verbally by any of the agents or employees of the Company shall be constructed to enlarge vary or override in any way any of these conditions.
22. FORCE MAJEURE
The Company shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing obtaining or delivering the Goods by normal route or means of delivery through any circumstances beyond its control including but not limited to strikes lock outs accidents war fire reduction in or availability of power at manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from normal sources of supply
23. CANCELLATION
Save as provided in conditions 16 and 19 hereof contracts may not be canceled except by agreement in writing of both parties and upon payment to the Company of such amount as may be necessary to indemnify the Company against all loss resulting from the said cancellation.
24. SUB-CONTRACTING
The Company may assign the contract with the buyer or sub-contract the whole or any part thereof to any person firm or Company.
25. HEADINGS
The headings in these conditions are intended for reference only and shall not affect their construction
26. PROPER LAW
The contract shall in all respects be governed by English Law and shall be deemed to have been made in England and the Buyer and the Company agree to submit to the non-exclusive jurisdiction of the English Courts.